Terms & Conditions

Les Lavandes & La Provençal gites

Le Mas des Cyprès, Chemin de Vernoly, VALROUFIE, 46090 BELLEFONT-LA RAUZE

Each gite is a holiday rental equipped for a maximum of either 4 or 6 persons.

Submission of the booking form confirms your agreement on behalf of your group listed on the booking form to these Terms & Conditions which form your ‘Contract’. Only those persons detailed under this contract are permitted at the holiday rental property. No person or persons, or their vehicles, not specifically named on the booking form shall occupy the property or grounds at any time, unless prior permission, in writing, has been given by the owners. If the party using the property is found to exceed the maximum permitted or to include persons not listed on the booking form contract, the owners reserve the right to ask the entire party to vacate the property and forfeit the rent paid or pay a fee of 40 euro per night per additional guest - deductible from the security deposit. Pitching of tents, parking of motor-homes, or any other temporary accommodation is strictly prohibited.

All bookings are subject to these ‘Terms and Conditions’ except where prior arrangements have been made in writing by the Owners. The person making the booking is referred to as the Client. The Client is responsible for ensuring that all members of the rental Party understand these Terms and Conditions (T&Cs)

Provisional and telephone bookings will be held for 48 hours to allow for the booking form to be emailed; a provisional booking, after receipt of a booking form, will be held for 48 hours to allow for payment of the deposit. After this time, if no deposit has been received, the Owners may accept a booking from a third party.

A 250.00 euro/£250 security deposit is payable with the final rental balance - this will be held against any breakages, damages, loss of keys or equipment and additional cleaning. The Owner will account to the Client for the security deposit and refund the balance within one month of the end of the rental period; subject to any necessary deductions for damages, losses, additional cleaning or extras not separately paid for. If there are any charges in excess of the security deposit, the Client agrees to reimburse the Owners.

Each gite contains an inventory. The Client should report any missing or broken items to the Owners within 48 hours of arrival. Any items found missing or broken after the Client's departure will be charged to the security deposit.

The balance of the rental, together with the security deposit is payable not less than eight weeks before the start of the rental period. If payment is not received by the due date, the Owner reserves the right to give notice in writing that the reservation is cancelled. The Client will remain liable to pay the balance unless the Owner is able to re-let the Property. In this event, the 'Cancellation Charges' of these booking conditions will apply. Reservations made within 8 weeks of the start date of the rental period, require full payment at the time of booking.

Failure to pay the rent in full by the due date will constitute a cancellation of the rental period by the client. Reminders will not be issued.

All bank charges, transfer fees and paypal fees are to be paid by the client.

Arrival time: after 5pm
Departure time: before 10am

Under no circumstances shall the Owners’ liability to the Client exceed the amount paid to the Owners for the rental period.

The Client is strongly recommended to arrange personal comprehensive travel insurance including cancellation cover, public liability, personal belongings, accidental damage, personal accident cover etc. least 12/16 weeks prior to their departure, to cover loss of monies due to cancellation of trip, loss of baggage or personal items, and any loss sustained as a result of personal injury arising from a stay at the premises. We cannot accept liability for any third party claim, accident, damage or loss to you or your property or for any expenses incurred for any reason. In any event caused by Force Majeure, we will not be held liable in any way. It is your responsibility to ensure the property is secured at all times during your stay and that all doors and windows are locked/fastened when away from the property.

Any substantial damage caused by the Client or any of their party or behaviour of an unacceptable type will result in the immediate eviction of the Client’s party without compensation and will be subject to a claim for loss and damages by the Owners. In this event, the Owners will have no further contractual obligations to the Client.

The rental period will start at 17 h on the first day of the rental period until 10 h on the last day of the rental period unless previously agreed in writing with the Owners. The Owner shall not be obliged to offer the accommodation and facilities before the time stated, and the Client shall not be entitled to arrive before the time stated or remain in occupation after the time stated.

The Owners cannot be held responsible for changes to the Clients travel arrangements.

Charges are inclusive of water, gas and electricity charges in high season.

A local tourist tax of 50 eurocents per person aged from 13 years per night is due – this will be included on your invoice and is due with the security deposit.

An 'end-of-stay’ cleaning charge of 70 euro will be applied if the Client chooses this service or if the Client opts to do the clean themselves but fails to do so and does not leave the gite in the same clean state in which it is found ready for the next guests as per standard practice in France. If you wish to do the 'end-of-stay' clean yourselves, please ask for the cleaning materials. If the property is left particularly dirty the owners reserve the right to charge an additional fee deductible from the security deposit.

Charges are inclusive of bedding and towels. Towels provided for use within the property should not be taken to the pool. Additional towels are provided for use by the pool from end of May - no towels must be removed from the rental property at any time.

The Client will be responsible for all damages or losses of the contents during their occupation of the property and agrees to lock all doors and shut all windows during all absences from the gite building - this includes going to the swimming pool. The Client also agrees not to act in any way which would cause disturbance to the local community.

The Owners shall not be liable to the Client for any temporary defect or stoppage in the supply of public services to the Property, nor in respect of any equipment, plant, machinery or appliance in the Property or its garden nor for any loss, damage or injury which is the result of adverse weather conditions, riot, war, strikes or other matters beyond the control of the Owners.

The Client is required to remove all rubbish from the property prior to departure.

Being in the countryside, the property has a septic tank. The Client will ensure that all party members do not put anything other than small amounts of toilet paper down the toilet. The Client agrees to pay all costs related to repairing pipe blockages caused during the rental period. Clients are liable for plumbing costs if pipes are blocked from 48 hours after arrival or within 48 hours of departure.

An 11x5m saltwater swimming pool with roman steps and sun terrace are available to the Client and their party from the last week of May to 30th September, weather permitting. The swimming pool and terrace are shared between the two properties and the Owners. They are not available for use by anyone other than the Client and their group. The swimming pool is fitted with a security alarm and is fenced for additional security. The Client will ensure that their party do not prop open any gate to the swimming pool area.

Use of the swimming pool is entirely at the responsibility and risk of the Client. The Owners accept no responsibility for accidents or injuries occurring in connection with the pool except where directly caused by the Owners own negligence. The Client agrees to take all precautions necessary to ensure the safety of himself and other members of the party and avoid all dangerous activities in the vicinity of the pool. The depth of the pool ranges from 1.2m to 1.8m and it is the Clients responsibility to ensure that minors are supervised at all times in the vicinity of the pool. No minor is permitted in the pool area without adult supervision. The swimming pool has a liner and the Client agrees to take reasonable care to avoid damage to the pool, to follow the pool care recommendations provided at the time of occupation, and to ensure that glassware or anything sharp is not used in the vicinity of the pool on the grounds of safety to all including themselves. Plastic glasses are provided for use near the pool. The Client will be liable for any damage to the pool caused by failure to adher to this agreement or reckless or wilful action.
Conditions of use for the swimming pool are available on the pool terrace and in each gite. The pool will be closed if these conditions of use are broken.

Use of the pool and terrace are restricted to paying guests only. Visitors and their vehicles are not permitted on the property of 'Le Mas des Cyprès' which includes the gites. The gite and facilities are only available to the Rental Party members listed on the booking form contract.

Every effort has been made to ensure that descriptions of the properties are correct. The Owners cannot accept any liability for changes. The Owners cannot be held responsible for technical problems with the property, facilities or animals, insects or birds which may be present in or around the property. The Owners will do all they can to rectify technical problems reported to them. The use of the accommodation, surrounding property and amenities, (such the swimming pool, trampoline, rental bicycles, lawn games etc) is entirely at the risk of the Client/user.

The Client shall report to the Owner without delay any defects in the “Property” or breakdown in the equipment, machinery or appliances in the “Property”, garden or swimming pool, and arrangements for repair and/or replacement will be made as soon as possible.

The Client and his party leave personal belongings in or around the property entirely at their own risk and the Owners cannot be held responsible for any injuries or losses however caused. The Client is hereby notified that the presence of a swimming pool at the property presents a potential risk, especially to children.

Bookings are taken on the understanding that the property booked will be available for the dates specified. If, due to circumstances beyond the Owners’ control, this is not possible, every effort will be made to provide alternative accommodation. Failing this, the Owners will make a prompt and full refund of all monies paid and there will be no claim against the Owners. In the event of a booking being cancelled or altered by reason of force majeure, including floods, storms, riots, strikes, wars and Acts of God, or other events outside the Owners’ control, the Owner cannot accept liability. If the Client or any member of the Clients party falls ill during the rental period or has to return home early for any other reason, the Owners cannot be held responsible for any additional costs nor will any part of the rental charge be returned.

The Owner shall not be liable to the Client

  • for any temporary defect or stoppage in the supply of public services to the “Property'”, nor in respect of any equipment, plant, machinery or appliance in the “Property”, garden or swimming pool
  • for loss of use of the swimming pool caused by another Clients neglect or damage
  • for any noise or disruption to the peace beyond the control of the Owner
  • for any loss, damage or injury which is the result of adverse weather conditions, riot, war, strikes or other matters beyond the control of the Owner
  • for any loss, damage or inconvenience caused to or suffered by the Client if the “Property” shall be destroyed or sustain substantial damage before the start of the rental period by act outside of the Owners control, and in any such event, the Owner shall, within 7 days of notification to the Client, refund to the Client all sums previously paid in respect of the rental period.

The following charges will apply in the event of cancellation by the Client:

  • Up to eight weeks before the start of the rental period: Deposit paid
  • Less than eight weeks before the start of the rental period: 100% of the rental cost
  • If, after cancellation, the property is re-rented, the cancellation charge less an
    administration charge of 15% will be refunded.

In the unlikely event of a complaint with the property or facilities, the Client should report the complaint to the Owners within 48 hours of the rental period and confirm in writing within five days. Failure to do this may result in the Owners being unable to deal with the complaint during the rental period. Complaints cannot be accepted after the Client and his party has returned home with no opportunity given to the Owners to address the complaint during the rental period.

This contract shall be governed by French law in every particular including formation and interpretation and shall be deemed to have been made in France. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in France.

A copy of these booking conditions will be sent with your booking confirmation and is available within the information folder in each gite.


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